Category: 3par

How to install HPE 3par Virtual Service Processor 5.0

Hewlett Packard Enterprise 3par Service Processor is a monitoring and support device which keepts a track of the 3par storage system and detects any hardware or software failure to report to HPE remote support.

HPE 3par Service Processor is an appliance and available in physical and virtual versions for Service Processor 5.0 release. The physical Service Processor comes with pre-loaded software from the factory itself so users do not need to install any application. You just need to add your hostname, IP address and other network details and it is available to monitor your 3par storage system.

The virtual Service Processor software is avaialble as a free download from HPE software center and provided in an Open Virtual Format (OVF) for VMware vSphere Hypervisor and it is self-extractable Virtual Hard Disk (VHD) package for Microsoft Hyper-V as well.

The Virtual Service Processor is supported on Windows Server 2012/2012 R2/2016) and the VMware vSphere hypervisor (VMwareESXi 5.5/6.0/6.5/6.7). The Virtual Service Processor needs no physical connections. It runs on a customer defined network environment. For more detailed information please check below link:

Available Virtual Service Processor versions:

  • 3PAR_VIRTUAL_SP_5.0.2.1
  • 3PARVIRTUAL_SP_5.0.2_MU2
  • 3PARVIRT_SP_5.0.3_MU3
  • 3PAR_VIRT_SP_5.0.4
  • 3PAR_SP_5.0.4.1
  • 3PAR_VIRT_SP_5.0.5
  • 3PAR_SP_5.0.5.1
  • 3PAR_VIRT_SP_5.0.6
  • 3PAR_SP_5.0.6.1
  • 3PAR_VIRT_SP_5.0.7
  • 3PAR_SP_5.0.7.1
  • 3PAR_VIRT_SP_5.0.8
  • 3PAR_SP_5.0.8.1
  • 3PAR_VIRT_SP_5.0.9

The Virtual Service Processor can be downloaded from below link:

Lets check below the virtual Service Processor installation and configuration process:

Once you have downloaded the virtual Service Processor ISO image then you can extract it get the OVF file for installation.

If you you are planning to install it in Vmware Exi environment then you can simply import the OVF to deploy the virtual Service Processor.

You can also install it using Vmware workstatation in case you can want to build a virtual lab for youself then open the vmware workstation and double click on the OVF file and import. It automatically mount the virtual machine and deploys it as well.

It will import the virtual machine and would be ready to power on for further installation:

When you power on the virtual machine first time it goes through various installation processes in dark window display as linux interface since it also a cut down version of linux operating system based on debian.

You might see some process failure during the installation of Virtual Service Processor but don’t worry at the end all going to be fine and it would be installed successfully.

During the installation process it will ask you to enter root password for maintenace purpose however it is not necessary to give the password here and it can be ignored:

Post the installation process is complete it would ask you to log in to configure the virtual Service Processor and initialize it as well. Here you need to use the log in username – admin and there password is not required.

Default username and passowrd for 3par Service Processor are :

User – Password

3paradm 3pardata

admin 3parInServ

3parcust 3parInServ

Just enter the username as admin and it would take you to the next screen:

The next screen will ask you to configure below:

Once you configure your network it will display the final screen to initialize the virtual Service Processor further and it can be done via Service Processor web console using the similar link displayed.

You can type the url in your internet browser and it would appear as below and you can click to proceed further.

Now the web console will look like below screen which is the first screen that appears while browing link in previous option. You can need to click accpet to proceed further.

The next screen is to set up the Service Processor. Click continiue and complete the further setup and configuration.

Next screen needs you to add the required details as shown:

Now that you have entered all the required information the next window will appear like below and it does all setup.

Now the installation and setup is complete and it would ask you to reboot the Service Processor:

Post the first reboot after setup the Service Processor log in screen will display. You can use the admin password which you had set up while configuring it.

Now here comes the main window where you can actually add the 3par storage system to monitor it. Please choose the second option “Add an initialized StoreServ” since 3par storage should already be ready to be added to the service processor.

Now add the 3par controller (Node) IP address, username and password and click Connect:

Now the 3par gets added to the Service Processor and the window will appear like below:

Now you can manage the 3par storage system and and collect many logs to analyze the 3par performance as well. No other action is required and 3par is connected to the Service Processor. You will get same options and web console in physical Service Processor as well. You can refer to the 3par service processor user guide for more information.

Also check:

How to install 3par Virtual Service Processor 4.4

How to replace a failed disk in 3par storage?


How to install 3par Virtual Service Processor 4.4

Service processor is a very useful tool to monitor the and respond to 3par storage activity, reports and incidents occurring round the clock.

3par Service Processor has many advantage to manage and monitor the 3par storage system for day to day activity.

Here we’ll discuss the installation of 3par Virtual Service Processor step by step.

3par Virtual Service Processor needs to be downloaded from the hpe website :

You need to have a passport account to log in to the hpe software site. Once you log in you will get options to download all the software related to the hpe 3par.

Now you need to download either hyper-v or ESX vmware Virtual Service Processor ISO and prerequisite needs to made available. It can be installed as a virtual appliance. The downloaded file will appear like below:

HPE 3PAR Service Processor is a support device implemented as an appliance on either a Physical or Virtual environment

Virtual Service Processor versions:

HPE 3PAR Virtual Service Processor : Virtual SP 4.1

HPE 3PAR Virtual Service Processor : Virtual SP 4.2

HPE 3PAR Virtual Service Processor : Virtual SP 4.3

HPE 3PAR Virtual Service Processor : Virtual SP 4.4

HPE 3PAR Virtual Service Processor : Virtual SP 5.0

Post downloading the virtual SP ISO image you can double click on it / extract to find out the OVF file

Now double click on the OVF file and click Import. Now it will build a virtual appliance and to power on. The file name would mount in the Esx as – rhel_Vsp-4.4.0.GA-22

Post importing the virtual appliance is ready to power on. While powering on it will load and go through many installation phases:

Finally it comes to log in screen:

Here we need to use the detault login account as 3parcust and password 3parInServ.

Note: Default user: 3parcust, password: 3parInServ / user: admin, password : 3parInServ.

When you log in with 3parcust it may say – The SP Moment of Birth has not been completed!! Please login as root and answer the questions!!!! Press enter to continue.

Now press enter and enter username as root:

Then follow the onscreen instruction:

Now you need to enter the 3par serial number which you want to connect to service processor:

Enter your network details and follow the further instructions.

You can choose a country of your choice:

Site specific information also needed:

Now you can complete the MOB of Virtual Service Processor. Please note that some of the configuration or information may not pass however all those configuration can be done later as well. So please go ahead and complete the MOB.

It will show the configuration summary which we should not be worried about even something shows failed as it can be configured later as well.

Now it would reboot again and prompt to log in. You can log with user : 3pacust and password: 3parInServ.

Now you can perform additional Service Processor configuration:

If you choose 1st option then inbound / outbound related network can be configured:

If you want to disable the Service Processor firewall or modify the settings you can choose the 2nd option:

Now you can try to access the SPOCC (Service Processor Onsite Customer Care) which the web interface of the virtual and physical service processors in 3par storage. For example if you have given the IP for the virtual Service Processor as then you can use : and username : 3parcust, password: 3parInServ:

Post login successfully you can see below screen:

Now you can perform several operation related to 3par such as:

  • Monitoring
  • Log collection
  • HPE support engineers can access 3par remotely
  • Manage 3par using Service Processor without direct log in to 3par arrays.
  • Perform Service Processor OS upgrade
  • Perform 3par OS upgrade
  • Enable call home feature which a continuous monitoring of 3par storage systems by IRS servers.

Also check –

How to replace a failed disk in 3par storage?

How to install HPE 3par Virtual Service Processor 5.0


How to replace a failed disk in 3par storage?

It is simple to replaced a failed hdd in the 3par storage systems most of the time however we need to ensure that right procedure and guidelines are being followed.

Here are we’ll discuss the the procedure to replace a failed hdd in the 3par storage systems. First of all we need to find about if there is a hdd failure.

Service Processor

First of all you many receive an email notification by the IRS server about failed hdd if the Service processor is connected to the 3par. It can also send an alert saying for example pd 30 has failed. As soon as we receive this type of alert we need validate if that is a genuine alert about a failed hdd and not a false alert.

You can log in to Service Processor or Store Serve Management Console (SSMC) and check the alerts status. If the alert has been resolved by itself then you may not need to do anything. You may see the message like below, for example:

 Magazine 3:7:0, Physical Disk 95 Failed (Replace Drive {0x46}, Vacated {0x45}, Errors on A Port {0x87}, Errors on B Port {0x8b}, Invalid Media {0x98}, Smart Threshold Exceeded {0x9a}, No Valid Ports {0xa1})

Note: Magazine 3:7:0 means – Cage 3, Magazine 7, Hdd 0

A pd (hdd) can be reported as degraded as well and we need to verify why the pd shows as degraded.

However failed hdd can be check by running below commands:

>showpd -failed -degraded

95 3:7:0 FC 10 failed 838656 0 1:0:2 0:0:2* 900

You can also command > servicemag status 3 23 to find out the status of the failed hdd.

Servicemag is process which runs to ensure there is no hdd failure. If there is any hdd failure due to bad blocks or some bad chunklets, then a PD would be marked as failed by the Inform OS of the 3par storage.

Once a hdd is marked as failed then the Inform OS informs all the 3par controllers that a particular pd has failed and not good for data storage anymore. So no chunklets should be drawn from the failed hdd to write anymore data.

Servicemag commands:

servicemag start [options] <cage_ID> <magazine>

servicemag start [options] -pdid <PD_ID_0>…<PD_ID_3>

servicemag resume |unmark [options] <cage_ID> <magazine>

servicemag status [options] [<cage_ID> <magazine>]

servicemag clearstatus <cage_ID> <magazine>


Start – This command informs the 3par system manager to relocate all the data chunklets from this magazine / hdd to other disk location so that this drive magazine can be removed to replace a faulty hdd.

Resume – It informs that 3par system manager that a hdd has been replaced and data can start moving to this replaced hdd.

Unmark – This command stops the servicemag process and resets the internal status of the pd. If servicemag resume command is not working while trying to run servicemag on a newly replaced hdd or servicemag start while trying to fail a hdd manually or vacate the magazine, then servicemag unmark command can be run.

Clearstatus – Clears the log shown by the servicemag command status for the given cage and magazine.

Once the hdd failure is confirmed then failed hdd can be replaced. Now we need to ensure that compatible hdd is replaced as 3par Inform OS. If the compatible part is not replaced then hdd would not work and it would not be detected by the 3par as well.

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